Newmarket Holidays – Company objectives

Newmarket Holidays is an independent tour operator from the United Kingdom that specialises in escorted tours to destinations worldwide. Newmarket Holidays was formed in 1983, in order to provide its customers with first-class holidays at affordable prices. The staff at Newmarket Holidays have been chosen because of their dedication and Newmarket Holidayscommitment to customer service, and this is reflected in the way that each and every one of their escorted tours is operated. Newmarket Holidays has taken great care in planning its selection of escorted tours, both in terms of providing excellent accommodation and organising exciting itineraries that appeal to all of its customers.

Newmarket Holidays strives to offer its customers a stress-free experience from the very first point of contact. Staff work closely with customers to identify the most suitable tour from their range and offer advice and guidance in relation to the destinations themselves, and also information regarding travel arrangements. Newmarket Holidays is dedicated to being available to its customers from the initial discussion right through to after completion of the holiday. The team are on hand to answer any questions and deal with any issues or concerns that customers may have.

Before each of the tours begin, Travel Consultants from Newmarket Holidays contact each customer and advise them of their joining instructions. They offer comprehensive instructions and ensure that all of their customers fully understand the process of joining the tour at their chosen departure point.

The time during the tour is when the staff at Newmarket Holidays really excel. They are there at all times to offer advice and information, and to deal with any issues or problems that a customer may have. They put the interests of the customer first, and strive to enhance the experience of all customers during their holiday or break. The Tour Managers used by Newmarket Holidays have excellent knowledge of the destinations visited and are on hand to provide information in relation to a variety of aspects of each place visited.

Upon completion of the holiday or break, staff at Newmarket Holidays are able to advise customers how to keep in touch with future offers from the company via regular e-mail updates. They also welcome any feedback from customers in order to improve their services even further.

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